The experiences of Facebook moderators show just how harmful the company is to our society.

Early on, Speagle came across a video of two women in North Carolina encouraging toddlers to smoke marijuana, and helped to notify the authorities. (Moderator tools have a mechanism for escalating issues to law enforcement, and the women were eventually convicted of misdemeanor child abuse.) To Speagle's knowledge, though, the crimes he saw every day never resulted in legal action being taken against the perpetrators. The work came to feel pointless, never more so than when he had to watch footage of a murder or child pornography case that he had already removed from Facebook.

In June 2018, a month into his job, Facebook began seeing a rash of videos that purportedly depicted organs being harvested from children. (It did not.) So many graphic videos were reported that they could not be contained in Speagle's queue.

"I was getting the brunt of it, but it was leaking into everything else," Speagle said. "It was mass panic. All the SMEs had to rush in there and try to help people. They were freaking out -- they couldn't handle it. People were crying, breaking down, throwing up. It was like one of those horror movies. Nobody's prepared to see a little girl have her organs taken out while she's still alive and screaming." Moderators were told they had to watch at least 15 to 30 seconds of each video.

It doesn't seem to me that these problems can be solved. In the process of removing this vile content, Facebook simultaneously censors protected speech: politics, religion, satire, and more.

"I really wanted to make a difference," Speagle told me of his time working for Facebook. "I thought this would be the ultimate difference-making thing. Because it's Facebook. But there's no difference being made."

I asked him what he thought needed to change.

"I think Facebook needs to shut down," he said.

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