It's no coincidence that tax day is opposite of election day (April and November): this is the time of year we're all reminded of how confusing and inefficient our tax system really is. The IRS complains that it doesn't have enough money to administer the system properly, but what about the rest of us? What citizen is happy with the time and effort it takes us to deal with the system?
When callers do get a real person, they can forget about asking questions that require expertise. These are now considered "out of scope." The customer-service agents have been instructed to only tell callers what tax forms they need, where to get them and where to look for online information. Staff can no longer offer line-by-line assistance, provide guidance on tax planning or tax law, or help make payment arrangements.
The IRS doesn't know what it's doing, so how are we supposed to? Instead of pouring more money into the IRS, we need to drastically simplify our tax code to make compliance easier for everyone. Simplification is a separate issue from raising or lowering revenue. We can make a revenue-neutral tax system that is simpler for the government and for citizens.
Meanwhile, this statistic demonstrates the opposite of what the IRS probably intends:
And with 5,000 fewer agents than four years ago to go after tax cheats, officials estimate that $2 billion in revenue will go uncollected.
Each of these agents was only generating $400,000 in revenue? When you subtract the cost of their employment and the value of taxpayer time to deal with the hassle, it seems like a no-brainer to lay them off.