Robots are complementing human care-takers in hospitals. The two most interesting aspects to me are:
- Administrators claim that no human jobs are at risk.
- The humans show natural deference to the robots.
Well, according to Pamela Hudson, the medical center's associate director of administration, their jobs are safe. In fact, she says that with such a massive new hospital, hiring in some departments is on the rise. The robots are about supplementing current jobs, she says, not eliminating them. "It would be a travesty for us to hire more techs who specialize in instrumentation but all they're doing is running around delivering trays," Hudson says. "That's not the best use of their skills--that's not a real job satisfier." As an added perk, she says, if staffers aren't pushing around huge carts, they're not straining themselves or mowing down their colleagues.
As for deference:
"We had to train on a lot of robot etiquette, you know," says operations director Brian Herriot as we walk the halls in search of Tugs, aided by a laptop that tracks their movements. "Which is, we train them to treat a robot like your grandma, and she's in the hospital in a wheel chair. If something's in their way, just move it aside, don't go stand in front of them." ...
It may have an adult voice, but Tug has a childlike air, even though in this hospital you're supposed to treat it like a wheelchair-bound old lady. It's just so innocent, so earnest, and at times, a bit helpless. If there's enough stuff blocking its way in a corridor, for instance, it can't reroute around the obstruction.
This happened to the Tug we were trailing in pediatrics. "Oh, something's in its way!" a woman in scrubs says with an expression like she herself had ruined the robot's day. She tries moving the wheeled contraption but it won't budge. "Uh, oh!" She shoves on it some more and finally gets it to move. "Go, Tug, go!" she exclaims as the robot, true to its programming, continues down the hall.