It's not at all surprising to me that surfing the web at work makes employees more productive.
"People who do surf the Internet for fun at work — within a reasonable limit of less than 20 percent of their total time in the office — are more productive by about 9 percent than those who don't," says Dr. Brent Coker of the Department of Management and Marketing at the University of Melbourne.
In fact, taking short breaks helps the mind refresh and improves concentration, says Coker.
"Firms spend millions on software to block their employees from watching videos on YouTube, using social-networking sites like Facebook or shopping online under the pretense that it costs millions in lost productivity," he notes. "However, that's not always the case."
I bet that the increased productivity is especially pronounced among workers with creative jobs.