I wrote about outsourcing software to other countries with cheaper labor, and now it looks like Dell is having problems with its tech support call center based in India. What looks good on paper doesn't always turn out well in real life.

After an onslaught of complaints, computer maker Dell Inc. has stopped using a technical support center in India to handle calls from its corporate customers.

Some U.S. customers have complained that the Indian technical-support representatives are difficult to communicate with because of thick accents and scripted responses.



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